Shop Policies & Buyer Obligations
Quality / Condition
We endeavour to provide quality vintage clothing and accessories however the nature of second hand items may show signs of wear.
Our prices reflect any imperfections and the journey these pieces have made to be here for you.
We check our products for faults and list items we feel can still be loved.
Please check our items details/descriptions to acknowledge you feel the same.
The nature of vintage means it's old, used and has had a life already. Nothing we sell will be in perfect/brand new condition.
We inspect all items before listing them online, however our items are constantly being tried on in our shop.
Sometimes they may pick up body odours or wear more over time.
It's up to our customers to clean items before wear or repair items with minor faults.
Each listing will state the condition of the item, however we can't control differing opinions on condition.
Please feel free to contact us should you require more pictures or details about a specific item.
Returns / Refunds
Returns/refunds are only issued if an item has been sold to you with a major defect unknown when purchased or has not been correctly described and is returned in reasonable time. We don't accept returns/refunds if you have not read our details correctly.
If there is a problem with your order/item please contact us directly. We are happy to help!
To dispute an item, contact must be made within 48 hours of receiving your order.
If a return/refund has been approved a store drop off or return via post must be done within 3 days.
Return postage is at your expense. We will contact and arrange return/refund once the item has been received.
We post with AusPost : www.auspost.com.au
Our postage quote includes packaging/handling.
We'll have your item posted within 1-2 days in most cases. Orders placed on weekends/public holidays may take up to 3 days to process.
Our parcels are tracked and we will provide the tracking number to you on dispatch.
If you wish to have your item insured or sent via express postage please get in touch with us before you check out.
Insurance and express fees will apply
Shipping estimate for standard post:
Aus (excl. WA & Northern QLD): 3-5 business days
NZ: 7-12 business days
Elsewhere: 12-15 business days
We DON'T take responsibility for items lost within the postal service. Contact AusPost with your tracking number if you're parcel does not arrive within a reasonable time frame. We recommend insuring special items.
Paying customs fee's is your responsibility. The time it takes for you to do so is not included in the postal service's delivery estimate.
PLEASE NOTE: We won't lie on our customs form on your behalf. We don't mark items as gifts and we list exact prices.
Any additional taxes, fees, tariffs, import fees, and surcharges levied by destination countries are the responsibility of the customer.
We cannot determine in advance the amount, if any, that will be charged.
Please check with your countries customs to ascertain if any additional charges will be applied to your order.
Check postal restrictions/fee's for your country:
Buyers are also responsible for any other additional fees that may incur outside of our online store (e.g. Paypal/credit card fees).
The Aquarium Vintage is a small business and the support from our customers helps us stay open and grow.
Nothing is more important to us than treating customers well.
If you feel we've let you down, let us know and we will do our best to make it right. We are always looking for ways to improve.
If you're happy with your purchase, let us know!
Please take the time to read our FAQ's section. There you'll find details on garment care, sizing info, discounts and more.
This is an important part of buying online so please read it carefully.